Please read these terms carefully before placing an order with Pawbound.
Summary of Key Points: Pawbound is an Australian-owned online retail business that sources products from international suppliers and fulfils orders via dropshipping. Your products are shipped directly from our supplier's overseas warehouse. Delivery takes 7–20 business days. All purchases are protected by Australian Consumer Law. We offer a 30-day money-back guarantee on all orders.
Pawbound ("we", "us", "our") is an Australian-owned online retail business operating from Queensland, Australia. We sell pet products through our website and fulfil orders using a dropshipping model, whereby products are dispatched directly from our third-party international suppliers to our customers.
By placing an order with Pawbound, you agree to these Terms and Conditions in full. If you do not agree with any part of these terms, please do not place an order.
Our contact email is: pawboundmail@gmail.com
Pawbound operates as a dropshipping business. This means:
Why we disclose this: We believe you have a right to know how your order is fulfilled. Dropshipping is a legal and widely used fulfilment model in Australia. Being transparent about it is a core part of how we operate. Your consumer rights are fully protected under Australian Consumer Law regardless of where your product ships from.
We make every effort to ensure that product descriptions, images, specifications, and pricing on our website are accurate and up to date. However:
All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable. Pawbound reserves the right to change prices at any time without prior notice.
Payment is processed securely at the time of order through our payment provider. We accept major credit cards and other payment methods as displayed at checkout. Pawbound does not store your full payment card details.
⚠️ If a pricing error occurs on our website (for example, a product being listed at an incorrect price due to a technical error), we reserve the right to cancel the affected order(s) and issue a full refund, even after the order has been confirmed. We will notify you promptly if this occurs.
Placing an order on our website constitutes an offer to purchase the product(s) at the listed price. A contract between you and Pawbound is formed when we send you an order confirmation email.
We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where:
If we cancel your order for any reason, a full refund will be issued promptly.
Orders are shipped from our supplier's international warehouse directly to your Australian delivery address. Key shipping terms include:
Delivery timeframes are estimates only and are not guaranteed. Factors including customs delays, carrier disruptions, peak periods, and remote locations may affect delivery times. For full shipping details, see our Shipping Policy.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms and Conditions is intended to limit, exclude, or modify any rights you have under the Australian Consumer Law or any other applicable legislation that cannot be lawfully excluded.
In addition to your rights under Australian Consumer Law, Pawbound offers a 30-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we will arrange a refund.
Please refer to our Returns & Refunds Policy for full details of the returns process, eligibility, and timeframes.
To the maximum extent permitted by law, Pawbound's liability to you for any loss or damage arising from or in connection with your purchase is limited to the total amount paid for the product(s) in question.
Pawbound is not liable for:
This limitation does not apply to liability that cannot be excluded under Australian Consumer Law or other applicable legislation.
Our products are designed and sold as pet accessories for general consumer use. By purchasing and using Pawbound products, you acknowledge that:
All content on the Pawbound website — including text, images, logos, design elements, and copy — is the intellectual property of Pawbound or is used with permission. You may not reproduce, distribute, or use any content from our website without our prior written consent.
We collect and use your personal information in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By placing an order, you consent to the collection and use of your information as described in our Privacy Policy.
Pawbound reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website following any changes constitutes your acceptance of the revised terms.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Queensland, Australia. Any disputes arising under or in connection with these terms are subject to the exclusive jurisdiction of the courts of Queensland.
If you have any questions about these Terms and Conditions, please contact us: