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The water compartment holds 250ml — enough for most dogs on a standard 30–60 minute walk. The food/treat compartment at the base holds 200ml (approximately 100g of dry kibble or treats). For very large breeds or hikes over an hour in hot weather, we recommend carrying a backup water source as well.

Yes. The Pawbound uses a food-grade silicone seal ring inside the bottle and a manual lock button on the outside. When the lock is engaged, nothing moves — not in your bag, not in your car, not in your jacket pocket. If yours ever leaks, contact us within 30 days for a full refund, no questions asked.

The top of the bottle has a flip-up trough (a small built-in bowl). Press the single button with your thumb and water flows up into the trough for your dog to drink from. Release the button and any unused water automatically retracts back into the bottle — zero waste, zero mess. Your other hand stays free for the leash at all times.

Absolutely. The Pawbound is made from BPA-free, food-grade PC (polycarbonate) and ABS materials — the same standard used in quality human food and drink containers. There is no chemical smell and no risk of harmful leaching. Every sip and snack from the Pawbound bottle is completely safe for your dog.

The water chamber, food container, and trough all separate easily for a thorough clean. Rinse the water section by hand with warm water after each use. The food compartment can be wiped clean or rinsed. We recommend a full wash with warm soapy water every few days. All parts are hand-wash friendly — avoid submerging the button mechanism.

The Pawbound is suitable for all dog sizes. The trough is wide enough for small, medium, and large breeds to drink from comfortably. For very large or working dogs on extended hikes, we recommend the 550ml size and supplementing with additional water for longer outings.

Most dogs take to the trough immediately as it mimics a natural bowl shape — it's not a squeeze spout or jet of water. If your dog is hesitant, try adding a small amount of low-sodium broth to the first few uses to encourage them. If it still doesn't work for you, our 30-day guarantee covers it — full refund, no questions.

Pawbound products are dispatched from our international supplier's warehouse and shipped directly to your door. Estimated delivery times are 7–20 business days for most Australian addresses. Metro areas tend to arrive faster; regional and remote areas may take slightly longer. You'll receive a tracking number once your order ships. See our full Shipping Policy for details.

Pawbound is an Australian-owned business that sources high-quality products from vetted international suppliers. Your order ships directly from our supplier's warehouse overseas. This is a standard dropshipping fulfilment model — transparent, legal, and fully disclosed. This is how we're able to offer great quality at an accessible price point. Full details are in our Terms & Conditions.

Yes — free delivery on all orders to anywhere in Australia, no minimum spend required. The price you see is the price you pay.

Yes. Once your order has been dispatched, you'll receive an email with your tracking number. Please allow 2–5 business days from your order date for tracking information to become active.

We offer a 30-day money-back guarantee on all orders. If you're not completely satisfied — for any reason — contact us within 30 days of receiving your order and we'll arrange a refund. See our full Returns Policy for the process.

If your Pawbound bottle arrives damaged or with a manufacturing fault, we will replace it or refund you in full at no cost. Please contact us at pawboundmail@gmail.com with your order number and a photo of the issue and we'll sort it out immediately. This is in addition to your rights under Australian Consumer Law.

Yes, absolutely. As an Australian business selling to Australian consumers, all purchases from Pawbound are fully protected under the Australian Consumer Law (ACL), which is part of the Competition and Consumer Act 2010. You have statutory rights to a remedy if a product is faulty, not as described, or not fit for purpose — regardless of any other policy we have in place. Our 30-day guarantee is in addition to, not instead of, your ACL rights.