How we collect, use, and protect your personal information.
Pawbound ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to it. By using our website or placing an order, you consent to the practices described in this policy.
We collect personal information that is necessary to process your orders and provide our services. This includes:
We only collect information that is necessary for the purposes outlined in this policy. You are not required to provide personal information to browse our website, but you will need to provide it to place an order.
We use your personal information to:
We share your personal information only where necessary and with appropriate safeguards in place. We may share your information with:
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
International Transfer Notice: Because Pawbound uses international suppliers to fulfil orders, your name and delivery address will be transmitted to an overseas recipient (our supplier) for fulfilment purposes. By placing an order, you consent to this transfer. We take reasonable steps to ensure our suppliers handle your information appropriately.
Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our site, and serve relevant content. Cookies are small text files stored on your device.
We use the following types of cookies:
You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption for all data transmission. Payment processing is handled by PCI-DSS compliant third-party providers.
However, no method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and reporting requirements. Order records are typically retained for 7 years to comply with Australian tax law. You may request deletion of your personal information at any time (subject to our legal obligations) by contacting us.
Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:
To exercise any of these rights, please contact us at pawboundmail@gmail.com.
If you opt in to receive marketing emails from us, we may send you newsletters, product updates, and promotional offers. You can unsubscribe from these at any time by clicking the "Unsubscribe" link in any email or by contacting us directly. We comply with the Spam Act 2003 (Cth) in all marketing communications.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at pawboundmail@gmail.com. We will respond to your complaint within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
For any privacy-related enquiries, please contact us at: